Returns & Exchanges

Return, Refund + Exchange Policy

We want you to be in love with your purchases from The Plaid Giraffe online store from the moment you discover it right thru to the moment you open your package. If for any reason, this is not the case, please reach out to us at or call us at 780-439-6195.

We will gladly refund or exchange any online regular-priced items (minus original ship charges) within 14 days of ship date or for an in-store pick up 10 days from the day your order was made *(there are some conditions below). 


All sale items (online and in-store) or items purchased during a promotion are a final sale.

Sorry, we cannot refund original ship charges, and the return postage fee is the responsibility of the purchaser.  To exchange, the shipping fee is the responsibility of the purchaser. You may also return or exchange in-store, but the payment will be processed on the original method used, and done through our on-line system.

Did you just purchase an item at full price and then received a notification we are having a promo or sale on that item? Sometimes this happens – as sometimes we have sales on a whim. We will honour sale or promo discounts up to 4 days prior to our sale or promo start date. Just email us and we’ll make the adjustment.

Return + Exchange Process

Please email ( or call us (780-439-6195) and we will advise on how to proceed with your return or exchange.

Once we have received your return or exchange we will notify you with your refund or exchange details. Refunds should appear to your account within 7-10 business days.

The best way to contact us about an online order is by email at We will return your email within 24 hours.

Note: We strive to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email and given the option to backorder or have the purchase refunded.