Free Curbside Pick-Up
We now offer contact free curbside pick-up when you order just click the Curbside Pick-up option. You will receive an order fulfilled email with a follow-up email to arrange a time for pick up. You can expect your order to be filled in under 3 hours during store hours and pick up to be arranged for the same day.
Free Local Doorstep Delivery on Orders Over $50
If you are in the Edmonton, Beaumont, Sherwood Park and St. Albert area just select Local Doorstep Delivery and your order will be delivered in 1 to 3 business days.
Free Jewelry Only Shipping
We ship jewelry only with Canada Post letter mail. This does not include tracking or insurance. Once the package has left our store, we unable to track it. The package will take between 2 to 4 business days. Canada Post makes every effort to meet these delivery standards, they're not guaranteed.
Where do we ship?
We ship everywhere in Canada and the United States.
To our international friends outside of the U.S., please email us at firstname.lastname@example.org with any purchase / shipping inquiries.
How much is shipping?
We offer FREE standard shipping with any orders over $75 to Canada.
For Canadian orders under $75, we offer a flat rate shipping of $15.
For U.S. orders we offer a flat rate shipping of $18*.
We also offer express shipping in Canada (arrival in 1 to 3 business days) for $30. For Express Shipping to the US please contact us for a quote.
*U.S. Customers – please be advised that you will be responsible for any customs clearance and/or duties & taxes.
Shipping rates are in Canadian dollars.
When can I expect my order to arrive?
Your order will ship within 1 to 3 business days.
If you are in Canada: Your order should arrive in 2 to 5 business days from shipment date to most AB, BC, and SK addresses. For other addresses in Canada, your order should arrive 5 to 8 business days after shipping. Express shipping should arrive 1 to 3 business days for most addresses in Canada.
If you are in the U.S. your order should arrive 4 to 8 business days from shipment date to most states.
Once an order has shipped, we’ll send you an email with the tracking information of your parcel within 24 hours. Just click on the link to take you to the carrier’s website to track the progress of your shipment.
Who do we ship with?
We currently ship via Canada Post, Canpar or Fed Ex. If you refuse any shipment from The Plaid Giraffe, you are still responsible for the original shipping costs as well as any duty, taxes and customs clearance charges. This amount will be subtracted from your refund.
All exchanges will be shipped out within 1 business day of receiving your returned item. Depending on where you live, shipping time can vary. We will send you your shipment tracking information from our courier when we ship your exchanged item.
We do our best to ensure that your order arrives as beautifully as we packaged it. However, in the unlikely event that your package arrives in a damaged condition, please accept and photograph the delivery and contact us at email@example.com or call us at 780-439-6195 so that we can assist you.
Redirecting an Order
Please ensure that your shipping address is correct when you place your order. Sorry but we cannot redirect orders once they have been successfully dispatched.