Shipping, Delivery & Curbside Pick-Up Options

Free Curbside Pick-Up
We now offer contact free curbside pick-up when you order just click the Curbside Pick-up option. You will receive an order fulfilled email with a follow-up email to arrange a time for pick up. You can expect your order to be filled in under 24 hours and pick up to be arranged for the same day upon request or within 24 hours.

Free Local Doorstep Delivery - Available
If you are in the Edmonton, Beaumont, Sherwood Park and St. Albert area just select Local Doorstep Delivery and your order will be delivered within 24 hours.  

Where do you Ship?
We ship everywhere in Canada and the United States. If you are in the Edmonton, Sherwood Park, St. Albert and Beaumont area we will provide Local Doorstep Delivery only.

To our international friends outside of the U.S., please email us at info@theplaidgiraffe.ca with any purchase / shipping inquiries. 

How much is shipping?
We offer FREE standard shipping with any orders over $75 to Canada.

For Canadian orders under $75, we offer a flat rate shipping of $15.

For U.S. orders we offer a flat rate shipping of $15*.

We also offer express shipping in Canada (arrival in 1-3 Business Days) for $20. For Express Shipping to the US please contact us for a quote.

*U.S. Customers – A big Canadian sorry, but please be advised that you will be responsible for any customs clearance and/or duties & taxes.

Shipping rates are in Canadian dollars.

When can I expect my order to arrive?
Your order will ship within one to two business days. 

If you are in Canada: Your order should arrive 2-3 business days from shipment date to most AB, BC and SK addresses. For other addresses in Canada, your order should arrive 5-7 business days after shipping.  Express shipping should arrive 1-3 days for most addresses in Canada.

If you are in the U.S. your order should arrive 4-8 business days from shipment date to most states.

Once an order has shipped, we’ll send you an email with the tracking information of your parcel within 24 hours. Just click on the link to take you to the carrier’s website to track the progress of your shipment.

Who do we ship with?
We currently ship via Canada Post, unless otherwise specified. If you refuse any shipment from The Plaid Giraffe, you are still responsible for the original shipping costs as well as any duty, taxes and customs clearance charges. This amount will be subtracted from your refund.

Shipping Exchanges
All exchanges will be shipped out within one business day of receiving your returned item. Depending on where you live, shipping time can vary. We will send you your shipment tracking information from Canada post when we ship your exchanged item.

Damaged Shipments
We do our best to ensure that your order arrives as beautifully as we packaged it. However, in the unlikely event that your package arrives in a damaged condition, please accept and photograph the delivery and contact us at info@theplaidgiraffe.ca or call us at 780-439-6195 so that we can assist you.

Redirecting an Order
Please ensure that your shipping address is correct when you place your order. Sorry but we cannot redirect orders once they have been successfully dispatched.